Resume
Summary
I am a customer-oriented project manager with a background in digital project management, client relationship building, and sales. I am looking to further my career as a project manager by delighting customers with superior digital products.
Experience
Sesame Communications - Web Producer II/Project Manager
Seattle, WA–San Francisco, CA / Aug 2018 to Present
- Orchestrated all aspects of website projects, resulting in the successful delivery of 272 websites.
- Achieved an average of 157% of monthly Key Performance Indicators (KPIs).
- Managed scope by setting clients’ expectations about process, deliverables, and timeline. Analyzed clients’ needs and goals for their new website and brought those ideas to life with modern web design.
- Coordinated a roundtable meeting with the SEO and Producer teams for FAQ’s, learning workflow processes and cross-team collaboration.
- Spearheaded a plan to make website designs more compliant with ADA regulations, researched competitions’ solutions, conducted sample audits of our sites for acceptable Web Accessibility Standards, and devised simple solutions with the Web Director to put on the roadmap for product.
Allstar Directories – Account Manager & Project Coordinator
Seattle, WA / Oct 2016 to Aug 2018
- Coordinated interconnected projects related to mobile application development. Met 100% of deadlines by effectively managing the workflow of a 15-person team including developers, content specialists, and app designers.
- Built a portfolio of 11 strategic accounts and increased the net spend of territory by $42,000 in six months.
- Worked with designers and copywriters to produce attainforstudents.com, a productivity resource for busy students. Provided art direction for infographics and produced social media content to inform external messaging for stakeholders.
Spiceworks – Sales Operations Assistant
Austin, TX / Mar 2015 to June 2016
- Salesforce administrator, managed how the team interacted with CRM. Trained more than 30 employees on creating opportunities, line items, accounts, and contacts. Provided administrative support for SAAS products.
- Supported sales team by distributing hundreds of accounts. Served as sole owner of account transfer process. Developed and created customized products, reports, and dashboards — resulting in increased transparency and productivity.
- Created revenue and activity-tracking dashboards for managers and executives.